WD released the My Books in 2011, and stopped selling them at the end of 2013, releasing the latest update in 2015. These types of cases demonstrate how important security updates are on any device that has Internet access. When it comes to recovering them, it is important to choose another unit other than the external hard drive, since otherwise we would be overwriting the bits of the information that we want to recover. It is possible that the company offers a solution also to recover the deleted files, so for now you can try to see if you can recover those files. When performing a factory reset, it may still be possible to recover deleted files with programs such as Recuva or RecoveryRobot. The only thing WD recommends doing right now is disconnecting your hard drives from the Internet and basically losing their remote access functionality because the company hasn’t updated the security of these older models for years. The fault seems to be that it would be in the fact that these external hard drives received their last firmware update in 2015, so they are exposed to all kinds of vulnerabilities from the last six years. Western Digital has been investigating the case, and they claim that the bug is not related to a hack on their servers.
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